Legal
Wanetics For Attorneys
For attorneys and legal offices, voice communications are central to successful cases. Whether its service reliability, receiving/making critical calls, and/or effective call tracking, voice services not only affect client satisfaction, but also impact utilization and billability.
Wanetics offers enhanced voice services that satisfy the challenging requirements of legal offices. With highly reliable service, call screening, centralized directory integration, call prioritization, and assistant/manager features, Wanetics puts attorneys and staff in control of their communications.
With Wanetics, legal offices eliminate the overhead and distractions of premises equipment. Wanetics service extends to multiple offices, delivering a consistent set of features to all employees, including those in home offices. Wanetics enables legal offices to receive these benefits, eliminate technology risks, and save on their total cost of communications, all with minimal up front investment.
Legal Communications Challenges
Legal work typically revolves around the client. Wanetics enables partners and staff to provide the client with priority call access and improved service. For larger corporate accounts, service-center features, IVR, and attendant services ensure that a higher volume client issues are quickly routed to appropriate staff for more rapid resolution. As a result, Wanetics features reduce account management issues, reduce staff support, and improve client satisfaction.
Wanetics also improves attorney productivity, driving more effective work with clients and among internal staff. As an example, web conferencing enables team to rapidly setup team/client meetings from multiple locations and together view critical MS Word/Excel/PPT files.
Wanetics Economics
Wanetics bundles are also available with data services that include internet access, inter-site VPNs, and email/web/application hosting. Bundles enable firms to consolidating vendors and simplify communications management.
Wanetics voice and data service bundles can save legal firms 30% or more. This is before considering the productivity benefits available from enhanced voice services. Given the hourly bill rate for attorneys and staff, the productivity increases available through Wanetics could pay for the service many times over.
Key Wanetics Capabilities
Unified Messaging: Wanetics messaging features save staff time as messages are converted to .wav files and attached to emails. Forwarding these .wav files eliminates restatement of messages and potential inaccuracies. Wanetics messaging also includes email notifications when messages are received.
Multi-Site: Wanetics removes service limitations associated with site-based equipment like PBXs and Key Systems, providing a single service instance to multi-site operations. Offer staff the simplicity of a single voice messaging system, call forwarding between sites, and a convenient private dial plan. Setup auto attendants/IVRs that direct calls between sites to leverage employee expertise.
Home Worker: Wanetics remote office extends the rich set of business line services to the employee’s home office. With a broadband connection, employees can place calls from remote phones while showing the business line ID and billing calls back to the office.
Assistant/Manager: Wanetics provides features for assistants and managers that improve and call handling flexibility. Both managers and assistant can see incoming caller ID giving the manager flexibility to take or reject calls.
Web Conferencing: Wanetics enables firms to deliver more effective sales presentations, improve team productivity, and limit travel. Better than standard conferencing, Wanetics enables moderators to presentation MS Excel, Word, and PowerPoint files, use a web-based GUI to record proceeding, and mute/drop callers.