Contractors


Wanetics For Contractors

Contractors are increasingly asked to juggle sales calls, project logistics, and customer issues.  With tightening build schedules and higher value projects, the cost of delays has grown while the margin for error decreased.  Wanetics communications services address these challenges and provide a rich set of enhanced voice services for contractors.       

Wanetics offers web-configurable communications services for contractors that include attendant tools, unified messaging, and mobility features. These services are available without the cost and limitations of premises-based equipment.  With these services, contractors can reduce their total cost of communications, increase revenue, and improve operating performance.

Contractors Communications Challenges

If equipment breaks down or supplies are delayed, the contractor needs to quickly revise plans and relocate workers.  To manage these types issues, Wanetics offers mobility services that increase contractor availability.  Wanetics also offers attendant tools and “hotline” services that enable office staff to manage less urgent call traffic.       

Incoming calls are a major source of new customers and follow-on revenue for contractors.   Rapid and accurate call processing is the first step towards closing new business.  Wanetics supports office staff with web-based line-status monitoring and automatic overflow to an IVR.  Larger operations can also manage incoming call traffic through a web-based service-center application that provides automatic call distribution across a pool of attendant resources. 

To build a reputation for customer satisfaction, being responsive is often as important as completing jobs on time and within budget.  Wanetics provides call acceptance or forward based on incoming ID, enabling contractors to prioritize customer contacts.  Wanetics also provides feature-rich unified messaging features that enable contractors to manage, forward, and answer messages more rapidly.  

It is often challenging to scale operations and serve larger geographies with multiple offices.  With Wanetics, contractors with multiple sites can receive a consistent, integrated service set across sites..  These features improve inter-site communications and enable contractors to more effectively service a larger geography at a lower cost.      

Wanetics Savings

Wanetics service removes the layers of support and maintenance equipment costs necessary with PBX and Key System.  Wanetics can also simplify communications management and reduce costs by providing both voice and data services over a single channel. 

 

Wanetics offers the economic benefits of service bundling.  Voice packages include connectivity, national/local minutes, unified messaging, and feature-functionality.  Data services can include internet access, site-to-site VPN connectivity, and web/email/application hosting.  Some estimates show that Wanetics service can save firms 30% or more on total communications costs while delivering better service. 

 

For multiple sites, service bundles are matched to the office size and staff requirements, whether it’s a home office that needs business-grade DSL or a branch with multiple T1s.

                               

Key Wanetics Capabilities

Service Center :  “Plus” features increase and extend capabilities that improve customer service.  Use hunt groups to ensure calls are answered.   Simultaneous ring provides an instant “hot line”.  Combine forwarding features to extend service calls to mobile and home phones.  Finally, web-configurability enables real-time service flexibility.  

 

Mobility:   Wanetics mobility features enable staff to forward calls to mobile phones, second office lines, home lines, and/or other phones.  Often termed “find-me/follow-me”, these features increase staff productivity and complement wireless service.  Users needn’t sacrifice privacy as they have the flexibility to select or reject calls originating from specific numbers. 

 

Attendant Console: Wanetics provides a web-based attendant console that displays associate availability.  Attendants can more effectively direct calls to reach live associates, avoid voice mail, and limit call interruptions.    

 

Unified Messaging:  Wanetics messaging features save staff time as messages are converted to .wav files and attached to emails.  Forwarding these .wav files eliminates restatement of messages and potential inaccuracies.  Wanetics messaging also includes email notifications when messages are received.

 

Multi-Site:  Wanetics removes service limitations associated with site-based equipment like PBXs and Key Systems, providing a single service instance to multi-site firms.  Offer staff the simplicity of a single voice messaging system, call forwarding between sites, and a convenient private dial plan.  Setup auto attendants/IVRs that direct calls between sites to leverage employee expertise.  Use Wanetics service to better integrate multi-site companies and improve company performance.  

 

Web Interface: Wanetics provides a web interface that enables staff to update their service settings in real-time.  Change multiple settings with a single click.  

 

Contact Info

For information about Wanetics service, please contact us at 312 698-7100 or info@wanetics.com.   Learn which Wanetics package best suits your dealership’s needs.  Rapid installation and low up front costs deliver quick financial returns.  Proven training materials enable staff take advantage of new service to achieve faster deal closure and increase gross revenue.