Consulting Firms


Wanetics For Consulting Firms

 

Effective voice communications are critical in consulting.  Wanetics services support every phase of consulting projects, surpassing the capabilities of traditional PBXs.  These services enable consultants to improve mobility, client support, and team productivity.

 

Wanetics also supports the intense dynamics of consulting firms.  Every consultant and team leader has access to an intuitive web interface to manage their services in real-time.  For administrators, Wanetics web-configurability also enables the rapid addition of services, users, and sites to support changing projects or new office configurations.       

 

Wanetics enhanced voice services are typically bundled with data services.  Data services can include internet connectivity, site-to-site VPNs, and even email/web hosting.  With Wanetics bundles, consulting firms receive better capabilities, single vendor simplicity, and cost savings. 

 

Consulting Communications Challenges

Client satisfaction is critical.  Wanetics can provide the client sponsor with priority access to account managers or partners.  Service center packages, IVR, and attendant services ensure general client issues are quickly routed to appropriate staff for resolution.  These features reduce account management issues and can speed project completion.   

 

Wireless service is the primary means of connecting remote/traveling consultants; yet, it typically is separate from fixed line service and creates multiple contact numbers per person.  This confusion increases the likelihood of missed calls and unresolved issues.  Wanetics addresses the management of multiple numbers by “mobility” and “one-number” services that forward or simultaneously ring mobile and/or remote lines (without any configurations to wireless service).

    

Wanetics also improves consultant productivity, driving more effective work with clients and between internal team members.  As an example, web conferencing enables team to rapidly setup team/client meetings from multiple locations and together view critical MS Word/Excel/PPT files. 

 

Wanetics Savings

Wanetics service removes the layers of support and maintenance equipment costs necessary with PBX and Key System.  Wanetics can also simplify communications management and reduce costs by providing both voice and data services over a single channel. 

 

Wanetics offers the economic benefits of service bundling.  Voice packages include connectivity, national/local minutes, unified messaging, and feature-functionality.  Data services can include internet access, site-to-site VPN connectivity, and web/email/application hosting.  Some estimates show that Wanetics service can save firms 30% or more on total communications costs while delivering better service. 

 

For multiple sites, service bundles are matched to the office size and staff requirements, whether it’s a home office that needs business-grade DSL or a branch with multiple T1s.

                               

Key Wanetics Capabilities

Service Center :  “Plus” features increase and extend capabilities that improve customer service.  Use hunt groups to ensure calls are answered.   Simultaneous ring provides an instant “hot line”.  Combine forwarding features to extend service calls to mobile and home phones.  Finally, web-configurability enables real-time service flexibility.  

 

Mobility:   Wanetics mobility features enable staff to forward calls to mobile phones, second office lines, home lines, and/or other phones.  Often termed “find-me/follow-me”, these features increase staff productivity and complement wireless service.  Users needn’t sacrifice privacy as they have the flexibility to select or reject calls originating from specific numbers. 

 

Attendant Console: Wanetics provides a web-based attendant console that displays associate availability.  Attendants can more effectively direct calls to reach live associates, avoid voice mail, and limit call interruptions.    

 

Unified Messaging:  Wanetics messaging features save staff time as messages are converted to .wav files and attached to emails.  Forwarding these .wav files eliminates restatement of messages and potential inaccuracies.  Wanetics messaging also includes email notifications when messages are received.

 

Multi-Site:  Wanetics removes service limitations associated with site-based equipment like PBXs and Key Systems, providing a single service instance to multi-site firms.  Offer staff the simplicity of a single voice messaging system, call forwarding between sites, and a convenient private dial plan.  Setup auto attendants/IVRs that direct calls between sites to leverage employee expertise.  Use Wanetics service to better integrate multi-site companies and improve company performance.  

 

Web Interface: Wanetics provides a web interface that enables staff to update their service settings in real-time.  Change multiple settings with a single click.  

 

Contact Info

For information about Wanetics service, please contact us at 312 698-7100 or info@wanetics.com.   Learn which Wanetics package best suits your dealership’s needs.  Rapid installation and low up front costs deliver quick financial returns.  Proven training materials enable staff take advantage of new service to achieve faster deal closure and increase gross revenue.